Are you in the Ottawa area and looking for an introduction to Voice Over IP? Join BluArc Thursday, June 24th from 8:00 AM to 9:30 AM. Seminar agenda is as follows:

8:00 to 8:15 Attendees Arrive
8:15 to 8:20 Introductions
8:20 to 8:30 BluArc Overview
8:30 to 8:55 Understanding your VoIP Options
8:55 to 9:05 Why People are Changing
9:05 to 9:15 Testimonial
9:15 to 9:30 Question and Answer

Please contact BluArc at 613-254-6590 and select option 1 for more details or to register. Seating is limited.

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Our CTO often reminds us that we each have a field of fire that we must stay within in order to be successful.   I’m not certain that the analogy is completely accurate but it conveys a principle that we adhere to at BluArc.  As individuals we can’t do everything well, no one expects us to, so you don’t go to a psychiatrist to fix your broken arm, you go to a doctor with the expertise to fix it correctly.  More specifically in the voice world, with the advent of Voice over Internet Protocol (VoIP) there was a proliferation of companies deploying VoIP that actually had no experience or skills in deploying voice solutions.  The feeling was that if it used internet protocol then it must be like data…therefore, a company that can build a data network can build a voice network.  Right! [Read more…]

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Many years ago at a Press technology Trade Show I was asked about what the future prospects were for VoIP as a technology to replace the TDM technology of the time. My response was that ‘it was a slam dunk.’ By this, I meant that there was no doubt that the Internet Protocol would eventually overtake and then replace TDM as the primary protocol connecting phones to our office phone systems, the PBX, within the customers’ premise. There is much evidence that this technology replacement has indeed occurred. In fact, the vast majority of vendors of traditional office phone technology now use Internet Protocol as the primary protocol for connecting phones to their PBX’s. So while my brief stint as a prognosticator was successful, what I didn’t anticipate was the explosive growth of technologies like BluArc’s – a hosted service that connects phones through Internet Protocol both internal and external to the customers’ premise. But that’s the problem with trying to predict the future – you typically get just part of it right. [Read more…]

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In positioning the types of services that BluArc offers I am often reluctant to use the word VoIP. BluArc offers hosted VoIP that actually works, we’ve been doing it successfully for 5 years. However, for those who have had poor experiences with other providers or have heard anecdotal horror stories, VoIP has become a dirty acronym. In fact, for most prospective customers, the acronym VoIP stands for Voice over the Internet – that wild west place where your phone calls may or may not work. If a call does connect, it can crackle, attenuate, and sound like you’re in an echo chamber…or sometimes, sound just fine.

But what if the word VoIP could actually evoke thoughts of high quality voice services with a rich feature set that is cost effective and robust? You probably wouldn’t believe me, would you? Well, you wouldn’t be alone. The single biggest challenge that BluArc faces in converting customers to the BluArc solution is the skepticism around Voice over Internet Protocol. So what do you need to know about BluArc VoIP to begin considering it as a solution for your business?
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Before a small or medium business owner can evaluate any communication option it is critical to understand a four letter acronym that has become the bane of the telecommunications industry. The term Voice Over Internet Protocol (VOIP) [Read more…]

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